Design of Future Shared Services
Background
- Shared services with a staff of about 200
- Main services: IT, legal, finance, human resources, logistics, facility management, consumable tooling
- New business strategy, anticipating highly cyclical trend
- Key feature of strategy: more flexibility in fixed costs
- Some relationships between customer requirements, budgets, and dimensioning of shared services no longer transparent
Helbling services
- Conducting detailed analysis of shared service offering and cost structures
- Conducting detailed analysis of customer requirements and satisfaction
- Benchmarking with external service providers
- Drafting future business model with help from external partners
- Drawing up detailed implementation plans
Results
- Shared services completely redesigned and optimized
- New management organization installed
- Much higher proportion of outsourcing for various services such as IT and facility management
- Inventories reduced significantly and availability improved in warehousing/logistics through merger of locations
- Savings of around 16% on costs and 24% on staff achieved
- Proportion of fixed costs reduced from 70% to 45%
Customer: International technology group, shared services for five divisions
