Optimization of IT Use in Direct Sales
Background
- Creation of generic process model for client in direct sales
- Analysis of two system environments with regard to
- Coverage of processes by IT (based on generic process model)
- Technology, partners, operation, costs, and future potential
- Elaborating recommendations and improvement measures
Helbling services
- Structuring operations over short term through
- Generic process model
- Neutral assessment of two functionally similar IT system environments within the group
- Master plan for reorganizing group-wide IT use for greater efficiency
- Long term: cost reduction through optimized business processes and up-to-date IT
Results
- Transparency over direct sales IT systems in use with regard to process support, costs, lifecycle, etc.
- Basis for new, group-wide IT concept
Customer: Manufacturer and distributor of electronic household appliances
